Here you will find my privacy policy, terms and conditions for my bakes and my toppers and my cake care guide
Privacy policy
At AMC Bakes and Toppers we are committed to protecting the data and privacy of all the companies and individuals we trade with. Our privacy police explains how we collect and use your data. This policy may change so you may need to check it regularly.
Who are we?
AMC Bakes and Toppers is a limited company based in the UK.
What information do we collect?
We collect your name and contact information including your company's details, email address, telephone and mobile.
Data about your use of our website is shared with google analytics including details of your operating system, browser version, cookie details, the content you viewed on my website, how long you stayed and, on each page, and your navigation around my website.
When and how do we collect this information?
When you place an order or register an account with me.
When you contact me
When you request to be sent communications
What do we do with the information we collect?
We will use your personal data to fufill orders and to communicate with you or when you opt in to my mailing list.
Who do we share this information with?
I will not translate, disclose, sell, distribute or lease your personal information to third parties unless we have your permission, or we must by law.
We do pass on some information to courier companies.
How long do we keep your personal information for?
Personal data that we process shall not be kept for longer than is needed. Unless we are required to do so by law, in order to establish, excersice or defend our legal rights.
How do we protect your personal data?
All your information is secure.
Terms and conditions for my toppers
Please read these terms and conditions carefully before continuing this site. By accessing this website, you agree to my terms and conditions set below. If you do not agree to these terms and conditions, you may not use or access this sight. If you have any questions about them or do not wish to accept them, please contact me (amcbakess@gmail.com) before using this sight.
I may change and update these terms and conditions at any point so please be sure to check regularly.
Product pricing:
My products and priced are subject to change. Promotional terms only apply in the period stated for the promotion. If we notice any errors on the price after we have accepted your order, we will notify you as soon as possible with the option to cancel your order or resubmit at the correct price.
Cancelling an order / returns and refunds:
Once the order has been placed you will not be able to cancel it. You will not receive a refund for any reason unless your item has arrived faulty, (return it back to me within 20 days from placing your order. (contact me to arrange this) ) . I do not accept returns.
Terms and conditions for my bakes
Please read these terms and conditions carefully before continuing this site. By accessing this website, you agree to my terms and conditions set below. If you do not agree to these terms and conditions, you may not use or access this sight. If you have any questions about them or do not wish to accept them, please contact me (amcbakess@gmail.com) before using this sight.
I may change and update these terms and conditions at any point so please be sure to check regularly
Payment and deposit :
I require a 50% deposit on time of booking to confim your booking. The remaning 50% will need to be paid a week before collection. Any changes to your order can only be changed before the final payment.
Refunds and cancellations:
Booking deposit is non refundable due to cancellation. In the very unlikely event that I have to cancel your order, you will recieve a full refund.
Product information:
The bakes on my website can be replicate, however they might look slighlty different, as in proportion, slight colour changes or design placement. If you send over reference photos from other bakers I can try my best to replicate it the best I can however I will not copy the exact design as I may have a different baking style.
Price quotations:
All price quotations are only valid for 30 days from date of quotation.
Alterations:
If you need to make changes to your order it needs to be done a week before the collection date as it may change the price of the bake.
Damages:
Once the bake has left my hands it is now your responsibility to make sure it doesn't get damaged. By following my cake care nothing will happen. In the unlikely event it does you will need to bring the bake back untouched so I can take a look at it.
Allergies and dietary requirements:
Please discuss these with me upon time off booking. Although I do everything I can to make sure there is no cross contamination, I cannot guarantee that there hasn't been any. I use all 14 allergens in my kitchen.
Delivery and collection:
On time of collection or once I have delivered, if you are more than 15 minutes late to your collection time or delivery address I will need to charge you £1 for every minute you are late on top of that. That will need to be paid before I hand over your bake.
Non-edible decoration:
My goods may contain non-edible decorations. These will be written on the box and told to you. They must be removed before serving and eating
Cake care
Please follow this cake care guide from picking up your bake(s) to serving your bake(s).
1) Hold your baked goods flat, away from your chest and from the bottom of the box, Do not hold them from the sides and leaning up against yourself.
2) On the way to pick up please make sure your car is cool, turn on your air con to ensure the car is cold so the baked goods don’t melt.
3) Place your baked goods in the foot well of your passenger seat or in the boot. Do not place on your lap or on the seat as both are an uneven surface and can cause the bake to become unsteady.
4) Once you are at the venue/home please make sure the bake(s) are in the fridge so that they stay cool. Please take the bake out of the fridge half an hour before serving but DO NOT place in direct sunlight
5) Please make sure your bakes are displayed on a steady and flat surface, I recommend a cake stand 1 inch larger than the cake or serving boards to place other baked goods on.
6) If there are leftovers of your bake(s), place in an airtight container, this will keep them fresher for longer.
If these are all met there will not be an issue with your bake and if there is and you have followed all 6 of these instructions you will need to bring back your bake BEFORE serving so I can re-do your bake or give you a refund. I will be able to work out what happened and went wrong as I have been working with bakes goods for years (more in my terms and conditions).